Shipping Within the San Francisco Bay Area
In most cases our customers will find the best method for local delivery will be by Golden State Overnight. EWR can personally deliver purchases in their original containers to locations within the Bay Area at a discounted rate. There is a 3 case minimum for personal deliveries. Pick-ups from our location are welcomed but are strictly by appointment only.
Shipping Within California
Golden State Overnight will make shipments to California residents unless instructed otherwise by the customer.
Shipping Outside of California
Shipping is available to most states within the USA, however due to individual state law, customers located outside of California should contact us to ensure our ability to ship to your state. In some places it’s illegal to accept shipments of wine. In such situations we recommend that the customer provide us with an alternative address that accepts shipments of wine.
EWR offers insurance at a fee of 1% of the total value of the parcel for any shipment of wine completed by FedEx. Shipping insurance is optional and covers breakage by courier only.
In The Event of a Insured Damaged Shipment
EWR will refund insured purchases only for the breakage of wine while in transit. EWR and our carriers will not refund shipments for any other types of damages, such as, the defacing of labels, the failure or damage to corks and capsules, spoilage, and all other forms of damage. If you receive wine that has been broken during shipping, do not contact your carrier, they will not issue refunds, please contact EWR directly within 24 hours of receiving the parcel.
Preserving the Integrity of Your Wine During Shipment
It’s important to understand that wine is perishable and very sensitive to temperature. This should be taken into consideration especially while wine is in transit. Therefore, we strongly recommend that our customers select overnight shipping for their purchases.
EWR does not recommend shipping wine during times of extreme temperatures. In some cases even during overnight shipping wine can spoil from such exposure. Under these circumstances, EWR can hold purchases for up to a period of one year, until the customer feels it’s safe to complete shipping. Purchased wine held for over one year will accrue storage charges at specified monthly rate thereafter.