Terms & Conditions
In purchasing wine from EWR, the customer automatically agrees to the following terms.
Persons who purchase and receive wine from EWR must be 21 years of age or older.
The title to all wine purchased from EWR passes to the buyer within the state of California at the moment payment is received. Thereafter, EWR acts only as the customer’s agent for shipping wine. The purchaser is responsible for the shipments of all orders he or she places with EWR.
EWR cannot be held responsible for what may happen to purchases while in transit. The receipt of an optional 1% insurance charge by EWR entitles customers to a refund only for the breakage of wine while in transit. EWR and our carriers will not issue refunds for any other types of damages, such as, the defacement of labels, corks, and capsules, spoilage, and all other forms of damage. Neither EWR nor its carriers are liable for the deterioration of wine due to exposure to extreme temperatures or humidity while in transit. If you receive bottles that have been broken during shipping, you must contact us within 24 hours of receiving the parcel.
Due to the fact that the character of wine changes with age and responds directly to how it is cared for in terms of storage, we are unable to completely guarantee the "drinkability" of every bottle we sell. We can however guarantee that our wine has been cared for responsibly and stored properly since our acquisition.
In The Event of a Insured Damaged Shipment
EWR will refund insured purchases only for the breakage of wine while in transit. EWR and our carriers will not refund shipments for any other types of damages, such as, the defacing of labels, the failure or damage to corks and capsules, spoilage, and all other forms of damage. If you receive wine that has been broken during shipping, do not contact your carrier, they will not issue refunds, please contact EWR directly within 24 hours of receiving the parcel.
Shipping Insurance
EWR offers insurance at a fee of 1% of the total value of the parcel for any shipment of wine completed by FedEx or UPS. Shipping insurance is optional and covers breakage by courier only.
Please contact us is you have any questions regarding our terms of sale.
